Frequently asked questions

• When will my order be delivered?

  After placing your order, you will immediately receive a confirmation by email, so you can be sure that everything has been received correctly. As soon as your package has been handed over to the carrier, we will send you a message with a track & trace link. This allows you to follow step by step where your order is and on which day and time you can expect it.

  That way, we always keep you informed and you know exactly when you will have your order in your hands. This makes ordering from ’t Fee Huys not only easy, but also pleasant and worry-free, whether you are choosing something beautiful for yourself or want to surprise someone else with a special gift.

  In most cases, your package will be delivered within the usual timeframe, but delays can sometimes occur. We hope for your understanding in such situations and recommend keeping a close eye on the track & trace. If anything is unclear, we will of course be happy to help!

• What are the shipping costs?

  At ’t Fee Huys, we pack your order with care and attention, so that everything arrives to you in good condition. Our products are often unique and handmade, and therefore deserve a safe journey.✔️

  Delivery costs:

  • For orders within the Netherlands, the shipping costs are € 7,95 per package.

  • For orders to Belgium, the shipping costs are € 7,95 per package.

  • For orders to Germany, the shipping costs are € 9,95 per package.

  The costs apply per package, regardless of size or weight. As soon as your order has been shipped, you will receive a confirmation from us with a track & trace code. This way, you can easily track when your package will be delivered.

  At ’t Fee Huys, we strive to make orders run as smoothly as possible. Your satisfaction is our top priority.

• Can I cancel or change my order?

  After your order has been placed, we immediately get to work processing and shipping it as quickly as possible. Unfortunately, this means it is not always possible to change or cancel your order.

  Would you still like to change or cancel something? Then please contact us as soon as possible. If your package has not yet been shipped, we will be happy to look at the options with you. If your order is already on its way, you can of course always return the package to us within the return period after receiving it. The return costs are also at your own expense.

• How do I return an order?

  At ’t Fee Huys, we do everything we can to make you happy with your order. However, it may happen that a product is not entirely to your liking. No problem: you can easily register a return via our online return portal from Sendcloud.

  How does returning work?

  • Go to our return portal: https://feehuys.shipping-portal.com/rp/

  • Enter your order number and postal code to look up your order.

  • Select the items you want to return and choose a reason for return.

  • Take a photo of the product you want to return and upload it in the portal.

  • During this process, you also pay the return costs directly.

  • After approval, you will receive an email containing your QR code.

  • Take this code to your selected parcel point, hand in your parcel, and have your QR code scanned.

  • The carrier will handle the rest.

  • Your return has now been sent successfully.

  Good to know

  • Returns are possible within 14 days of receiving your order.

  • Products must be returned in their original condition and packaging, carefully packed.

  • As soon as we have received and checked your return, we will refund the purchase amount via the same payment method you used to place your order.

  • The costs for returning are always at your own expense. This means that we do not reimburse them and that you pay this yourself when creating the return label.

  Tip: always keep your proof of shipment and the track & trace code until the return has been fully processed and the amount has been refunded.

  With Sendcloud's return portal, we make the process as clear and simple as possible for you; you arrange it online, and we do the rest once the parcel is back with us.

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• My package arrived damaged, what now?

  My package arrived damaged, what now?

  How unfortunate that your order arrived damaged! Of course, we would be happy to resolve this together with you.

  • Send us an email with your order number within 24 hours of receipt.

  • Add clear photos of the damaged item and the packaging.

  • Email this to: info@feehuys.nl

  After receiving your message, we will contact you as soon as possible and provide an appropriate solution.